Your browser does not currently recognize any of the video formats available. Raving fans unlimited wants you to have all the raving fans that you deserve. If youre just getting started, the raving fans toolkit is designed to help you clarify who will rave about your great work find them, and begin to build relationships with them. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. Employee at varleys, went and got book from other store for charlie and sold it at cost and giftwrapped it for free. But noticing the books presence, i purchased it and am glad i did. The protagonist, who is called the area manager is new to his job and doesnt know where to start. A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. Subscribe i think im a fan of people who were brave, my aunt, my grandmother, those are my heroes. Blanchard, 1993, morrow edition, in english 1st ed. Raving fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. Lists pantry lists your hearts explore idea lists explore showroom discover take the home style quiz. Leta take this quiz and learn more about this book. By creating and sustaining an exemplary customer experience, your clients will.
A revolutionary approach to customer service book online at best prices in india on. As your customer experience specialists, we can help you to engage loyal, raving fans at each and every touchpoint. The book raving fans by ken blanchard and sheldon bowles is written in parable style which teaches the average person the importance of providing customer service and implementing effective systems to create raving fans a basic requirement. To ask other readers questions about summary of raving fans, please sign up. I am one of many raving fans of the public library system. These lessons and raving fans quotes are going to blow your mind. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. This is an audiobook audio cd and does not include actual book. Customer experience specialists raving fans unlimited. Download link raving fans this book is written in parable or story telling format and is different to read for most people. I rolled my eyes the first couple pages in when i realized the whole book was going to employ th ive been reading a lot of fiction lately, so i decided to pepper in a business book.
In this video i discuss the three big principles in the book raving fans, a revolutionary approach to customer service by ken blanchard. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. A revolutionary approach to customer service blanchard, kenneth, bowles, sheldon, adamson. To compete in todays business environment, you have to create raving fans. I am very happy with the installation of the hd tailgate hinges. June 11, 2019, posted by richard rahe thank you so much with your assistance in sending me the missing hardware in my tailgate reinforcement kit. Raving fans is written in the parable style of the one minute manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just a passing fad. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. It has two main characters charlie and the area manager. Raving fans steve mahady cant believe how much i have memorized.
Several years back, i had the good fortune of getting an inside view of. Download link raving fans free audio books downloads. The 3 secrets to creating raving fans attract raving customers through simple customer service lois cozart, consignment store secrets who do you consider to be your competition. Raving fans by ken blanchard and sheldon bowles 1193 words 5 pages. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer. If you really want a booming business, you have to create raving fans.
Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature. It proved to be a very easy read, progressing through one continuous story with no chapters to speak of. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans the ten truths for small business owners. Luckily, hes visited by a person or being known only as charlie. Raving fans by ken blanchard, sheldon bowles alibris. Written in the parable style of the one minute manager, this brilliant. Ive been blessed with an above average memory without any type of formal training, practice,etc of course nowhere near your amazing abilities. It made it a little tricky to break up into weekly readings but we found this little book to be packed with customer service and customer experience wisdom. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Just having satisfied customers isnt good enough anymore.
Now i would like to discuss how to create a common language for everyone in your company, so that everyone can understand what raving fans are, and how important they are to your business. Employee at varleys, went and got book from other store for charlie and sold it at cost and giftwrapped it for free sallys market computer at entrance help people shop, shoe shine for free, valet at front of store with red carpet, didnt take groceries to car and didnt have fresh fish or rug cleaning machines, had an automated billing system for. Recipe for service is a book which is written by tony johnson. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Regardless of your creative freedom entrepreneur type, there are a few common traits that all raving fans have in common. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Go above and beyond to try to respond to those questions and make sure the. Sheldon bowles sheldon bowls was the coauthor of this book.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. Y 0688123163 the big idea about the author ken blanchard ken is a gregarious, soughtafter and prominent author, speaker and business consultant, a multitude of fortune 500 companies. Ive been meaning to send you over a note to share my awesome experience. Raving fans customers is an easy to read, informative and full of solid proven concepts. James foo i have never seen a more practical and straight to the point book on building on customers. America is in the midst of a service crisis that has left a wake of disillusioned customers.